Refund & Cancellation Policy
At Mary J Fourie and The Cosmos, I am committed to delivering high-quality, transformational experiences. Please read this policy carefully before making a purchase, as well as make sure to read any individual Coaching, Immersion or other Agreement sent to you for signature before commencement of your programme.
Events
All event bookings are non-refundable once payment has been processed.
If you are unable to attend a booked event, you may transfer your booking to another person by notifying me at least 48 hours before the event date. Please email admin@maryjfourie.com with the name and contact details of the person attending in your place.
If an event is cancelled by Mary J Fourie, you will receive a full refund or the option to transfer your booking to a future event of equivalent value.
Individual Coaching Sessions
Single sessions paid in advance are non-refundable once the session has taken place.
If you need to cancel a scheduled session, please notify me at least 48 hours in advance via email or WhatsApp. Sessions cancelled with less than 48 hours notice will be forfeited without refund.
Sessions cancelled with more than 48 hours notice may be rescheduled once without penalty. Subsequent rescheduling requests will be considered at my discretion.
I understand that life happens. If you are experiencing exceptional circumstances such as serious illness or a family emergency, please reach out to me personally. I will always do my best to find a compassionate and fair solution within the bounds of this policy.
In the event that I need to cancel a session, I will notify you as soon as possible and offer an alternative time at no additional cost.
Group Coaching Programs — The Initiation and The Immersion
Your place in a group programme is reserved exclusively for you. Due to the nature of these containers — limited spaces, significant preparation, and curriculum development — the following policy applies:
A non-refundable deposit of is required to secure your place. This deposit is non-refundable under any circumstances.
* If you cancel within 14 days of your programme start date, no refund will be issued for any payments made beyond the deposit.
* If you cancel more than 30 days before your programme start date, the balance paid beyond your deposit will be refunded, less an administration fee of 15%.
* If you cancel between 14 and 30 days before your programme start date, 50% of the balance paid beyond your deposit will be refunded.
Participants who choose to discontinue a programme once it has begun will not be entitled to a refund for remaining sessions or content.
If Mary J Fourie needs to cancel or significantly alter a programme, participants will receive a full refund of all payments made, or the option to transfer to a future programme of equivalent value.
Online Courses — Soul Sparks
Due to the digital nature of online course content, all sales are final once access has been granted.
If you experience technical difficulties accessing your course, please contact admin@maryjfourie.com within 7 days of purchase and I will do my best to resolve the issue.
If a course is found to be significantly different from its description, please contact me within 7 days of purchase to discuss your concern. Refund requests on this basis will be considered at my discretion on a case-by-case basis.
How to Request a Refund
All refund requests must be submitted in writing to admin@maryjfourie.com with your full name, proof of payment and reason for your request. Eligible refunds will be processed within 14 business days of approval.
Mary J Fourie reserves the right to update this policy at any time. The most current version will always be published on the website, or be as per your individual Programme Agreement.